Privacy Policy

About this Privacy Policy

Lucky Draw Casino respects your privacy and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the website, account services, customer support interactions and related online activities. It should be read together with the website’s other applicable terms and notices.

By using the website or opening an account, you acknowledge that information may be collected and used for the purposes described in this policy. We only seek information that is reasonably relevant to providing casino services, meeting operational requirements, protecting the platform and complying with applicable legal obligations.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. When changes are made, the updated version will be made available on the website. You should review this page occasionally so you remain aware of how information is handled.

Information we may collect

The information collected will depend on how you use the website and the services available to you. A casino website may handle the following categories of information:

• Account details, such as your name, date of birth, contact details, login information and account preferences.
• Identity and verification information, including documents or details needed to confirm identity, age, eligibility and account ownership.
• Payment and transaction records, such as deposits, withdrawals, wagering activity, account balances and relevant payment information. Complete payment card details may be handled by the applicable payment service rather than stored directly by the website.
• Communications and support information, including messages, enquiries, complaints, feedback and records of interactions with customer support.
• Technical and device information, such as IP address, browser type, operating system, device identifiers, general location information, access times and website activity.
• Cookie and similar technology data, including information about pages visited, preferences, session activity and interactions with the website.
• Information connected with account safety, responsible gambling measures, fraud prevention and the investigation of unusual or potentially unauthorised activity.

Information may be collected directly from you when you register, complete verification, make a transaction, update your account, contact support or use the website. Some information may also be received from payment providers, identity verification services, fraud prevention services, technology providers or other sources where this is necessary for a legitimate operational or legal purpose.

You should provide information that is accurate, current and complete. If required information is not provided, some account functions or services may not be available, or additional checks may be needed before an account can be used.

How we use information

Personal information is used to operate and improve the website and to provide the services requested by players. The purposes may include:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Completing identity, age and account verification checks.
• Monitoring activity for fraud, money laundering, abuse, collusion, payment risks and other security concerns.
• Providing customer support, responding to enquiries and handling complaints or disputes.
• Applying account, safety and responsible gambling controls where relevant.
• Maintaining, testing, troubleshooting and improving the website, systems and user experience.
• Sending service messages about your account, security, transactions, important changes or other necessary matters.
• Sending promotional communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
• Meeting legal, regulatory, accounting, tax, risk management and record-keeping obligations.

Information may be shared where reasonably necessary to provide services or manage the website. This may include sharing relevant information with payment providers, identity and verification services, fraud prevention providers, technology and hosting suppliers, customer support providers, professional advisers and other service providers acting for operational purposes. Information may also be disclosed where required or permitted by law, to protect the website and its users, or to investigate suspected fraud, unlawful conduct or security incidents.

Service providers may only receive information relevant to the work they perform. Where appropriate, contractual, technical and organisational measures are used to help protect information handled on behalf of Lucky Draw Casino. Information may be processed or stored in locations outside Australia if this is required by a service provider or business process. Reasonable steps are taken to handle such information in a manner consistent with applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, understand website usage and help maintain security. Some cookies may be placed by service providers that support website features, analytics, payments or other technical functions.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect the availability, security or functionality of some parts of the website. Browser settings can also provide information about cookies before they are stored on your device.

Security measures

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections, staff procedures and supplier controls. No online service can guarantee complete security, so you should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

Retention of information

Personal information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use. Some account, verification, transaction, security and support records must be kept for a period required by law even after an account is closed. This means that closing an account does not always result in the immediate deletion of every record.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. You may ask us to:

• Provide access to personal information held about you.
• Correct personal information that is inaccurate, incomplete or out of date.
• Delete your personal information where there is no continuing legal, security, transaction or operational reason to retain it.
• Withdraw consent to marketing communications or change your marketing preferences.
• Explain how your information is collected, used or shared.
• Review or address a privacy concern, subject to applicable identity, security and legal requirements.

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@luckydrawcasino.best. Please describe your request clearly and provide enough information to help locate the relevant account or records. We may need to verify your identity before processing a request, particularly where the request involves account information or sensitive verification records.

A request to delete information may not apply to records that must be retained for a period required by law, records needed to resolve a dispute, information required to protect the website or other users, or information that cannot reasonably be separated from legitimate business records. In those circumstances, the information will be retained only as necessary and handled in accordance with this policy.

You can opt out of promotional emails by using the unsubscribe option included in the relevant message or by contacting support@luckydrawcasino.best. Opting out of marketing does not stop essential service communications, such as account, transaction, security or policy updates. If you have a privacy concern, please contact us first so it can be reviewed and addressed appropriately.