Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Lucky Draw Casino website, related services and any games or features made available through the website. They should be read together with the Privacy Policy, Responsible Gambling information and any specific rules, notices or promotional conditions displayed on the website. If a separate rule conflicts with these terms, the separate rule will apply only to the relevant product, game or promotion.

By visiting, registering with or using Lucky Draw Casino, you agree to comply with these terms. If you do not agree, you must not use the website or its services. We may update these terms from time to time to reflect changes to the website, applicable law, technology, security requirements or business operations. Updated terms will apply from the date they are published, unless a different effective date is stated.

You are responsible for checking the current version of these terms. Continuing to use the website after an update means that you accept the revised terms. Nothing in these terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation.

Lawful use

You must only use Lucky Draw Casino where online gambling and access to the relevant service are lawful. Laws may differ between Australian states and territories and may also apply differently depending on your location, age and circumstances. It is your responsibility to understand and comply with the laws that apply to you. We may restrict access to the website or particular services where required by law, regulation, a licence condition or a risk assessment.

2. Eligibility and player accounts

You must meet the minimum legal age that applies to the service and your location. You must not create or use an account if you are under 18, are prohibited from gambling, are subject to a gambling exclusion or restriction, or are otherwise not legally permitted to use the service. We may request evidence of age, identity, location or eligibility before allowing access to an account or particular features.

You may create only one personal account unless we expressly approve another arrangement. Account information must be accurate, complete and kept up to date. You must not register under a false name, provide another person’s details, create an account on behalf of someone else or allow another person to use your account.

You are responsible for keeping your username, password, authentication details and devices secure. Do not disclose your login information to another person. If you believe that someone has accessed your account without permission, notify us through the support channels available on the website as soon as possible and change your login details where appropriate.

We may suspend, restrict or close an account where we reasonably consider that these terms have been breached, information is inaccurate, verification has not been completed, account security is at risk, activity appears fraudulent or unlawful, or a responsible gambling intervention is required. We may also decline an application or limit access where permitted by applicable law.

Identity and security checks

We may carry out customer identification, age verification, payment checks, source-of-funds checks and other compliance reviews. You agree to provide information and documents that are reasonably required for these checks. Information must be genuine, current and readable. A delay in providing requested information may affect access to games, deposits or withdrawals.

3. Deposits, withdrawals and game play

Payments may only be made using a payment method that belongs to you or that you are authorised to use. You must not use a card, account or other payment instrument belonging to another person. Available payment methods, processing conditions, minimums, maximums and any applicable charges will be shown on the website or during the relevant transaction.

You must ensure that deposits are made for the purpose of using the available services and not for any unlawful activity. We may refuse, reverse or delay a transaction where it is incomplete, unauthorised, suspicious, technically unsuccessful or inconsistent with our verification and security requirements. You should check with your financial institution about any fees or restrictions that may apply to your chosen payment method.

Withdrawal requests may be subject to identity, payment and account checks. Funds may normally be returned only to an account or payment method held in your name, unless another method is permitted by law and approved by us. We may return funds to the original payment method where appropriate. Processing times can depend on verification, the payment provider, banking processes, weekends, public holidays and other circumstances outside our reasonable control.

You are responsible for reviewing the game rules before playing. Game outcomes are determined by the relevant game system and its displayed rules. Where a technical problem, interruption, software error or communication failure affects a game or transaction, we may take reasonable steps to correct the issue, including voiding an affected round where permitted. We will not knowingly allow a technical error to create an unfair advantage.

Promotions and offers

Promotions, bonuses, rewards and other offers may have separate terms, eligibility requirements, expiry dates, wagering conditions, game restrictions, payment conditions or account limits. Those conditions will be presented with the relevant offer and must be read before participation. A promotion may be withdrawn, amended or refused where permitted by law, including where misuse, manipulation or an administrative or technical error is identified.

You must not abuse a promotion by opening multiple accounts, using coordinated activity, exploiting an error, disguising account ownership or using any other method intended to obtain an unfair benefit. Where promotional abuse is reasonably suspected, we may cancel the relevant benefit and review associated transactions in accordance with applicable law.

4. Responsible gambling and acceptable behaviour

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and avoid gambling when you are distressed, tired, affected by alcohol or drugs, or trying to solve financial problems.

Responsible gambling tools and support options may be available through the website. These may include deposit or loss controls, session reminders, time limits, account breaks, self-exclusion and access restrictions. The available tools and their operation will be explained on the relevant page. A request for self-exclusion or account closure should be treated seriously, and you must not attempt to avoid a restriction by opening or using another account.

If gambling is becoming difficult to control, stop playing and seek independent support. Information about Australian gambling support services may be available through the Responsible Gambling page or other resources displayed on the website. We may contact you about safer gambling options, ask questions about your activity or apply restrictions where we believe intervention is appropriate.

Prohibited conduct

• Using the website for fraud, money laundering, theft or any other unlawful purpose.
• Providing false, misleading or incomplete information.
• Interfering with the website, games, payment systems, security controls or other users.
• Using automated software, bots, scripts or other tools to access or interact with the service without permission.
• Attempting to exploit a software, pricing, settlement or promotional error.
• Harassing, threatening or abusing staff, contractors, suppliers or other players.
• Using the service in a way that could damage the reputation, security or operation of Lucky Draw Casino.

5. Website access, privacy and legal information

We aim to keep the website and services available, secure and accurate, but access may occasionally be interrupted for maintenance, upgrades, security reasons, technical faults, telecommunications problems or events beyond our reasonable control. We do not guarantee that every feature will always be available or that the website will be free from errors, viruses or interruptions.

Website content, software, graphics, text, logos and other materials may be owned by or licensed to Lucky Draw Casino and are protected by applicable intellectual property laws. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, sell, reverse engineer or commercially exploit website content unless you have written permission or the law allows you to do so.

Personal information will be handled in accordance with the Privacy Policy and applicable privacy law. We may collect and use information needed to provide services, verify identity and age, process payments, manage accounts, prevent fraud, meet legal obligations, improve the website and support safer gambling. You should read the Privacy Policy to understand how information may be collected, used, stored and disclosed.

To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, unauthorised access resulting from your failure to protect account details, misuse of the website, inaccurate information supplied by you, or failure to follow these terms. This does not limit liability or consumer guarantees that cannot lawfully be limited under applicable Australian law.

Account closure and applicable law

You may request closure of your account through the support options shown on the website. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes, unlawful conduct or responsible gambling restrictions. Any remaining balance will be handled in accordance with applicable law and relevant account procedures, subject to necessary checks.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights available under Australian law. If a court or competent authority finds a provision invalid or unenforceable, the remaining provisions will continue to operate. If you have a question about these terms, use the support channels made available on the Lucky Draw Casino website.